How to Design an AI System That Can Interact More Naturally With People

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The desire for technologies that can interact more naturally with people has significantly expanded as artificial intelligence continues to upend sectors. The issue is that designing such a system is complex.

The four fundamental obstacles to the development of new A.I.-powered tools were outlined by Juho Kim, an associate professor at the Korea Advanced Institute of Science & Technology (KAIST), in his keynote presentation at the 2022 Annual Conference on Neural Information Processing Systems. He went on to say that doing so will allow programmers to build systems that are even more friendly to us humans by incorporating robust opportunities for feedback.


Human-AI Collaboration and Conversation

Modern AI is getting better at understanding spoken and written natural language. For instance, language models, such as OpenAI's GPT-3, are used to comprehend and produce natural language texts as part of interactions between humans and AI and generate articles on any given subject.

This opens up new opportunities for managing and using technology. However, these developments also necessitate that we carefully examine how well-known communication hazards of human-to-human communication (such as double negatives and sarcasm) may apply to human-AI communication and how to avoid resulting misunderstandings.

Communication between humans and AI also opens up new channels for cooperation, resulting in "hybrid intelligence" settings. Therefore, investigating how communication affects human-AI cooperation and how it differs from traditional human-human collaboration is required to optimize AI's utility in human-AI contexts.

In addition, as these possibilities will alter how tasks are completed and affect the future of work, academics need to be aware of the many potential applications of human-AI collaboration.


How to Design a Human Interactive AI System

Following are some steps to design an AI system that can interact more naturally with people:

1. Initial Expectations Should Be Realistic

Any software interacting with end users must communicate the system's capabilities and constraints.

Given that individuals frequently have inflated expectations of their talents, it may be especially crucial for AI-based systems. User manuals, in-built documentation, and contextual help are all traditional methods for providing this information.

Creating a more thorough hold of an AI's potential behavior is the first step in defining the capabilities and constraints of AI systems. This necessitates reconsidering current evaluation practices, which rely on aggregate, single-score performance data.

Before designing an AI system, it's important to understand the user's needs and expectations. What are the user's goals? What tasks does the user need to accomplish? What are the user's preferences and habits? By understanding these factors, you can design an AI system that is tailored to the user's needs and can provide the most useful and relevant information.


2. Have the Right Data and Clean It Up

Firstly, you have to find a problem. Once the problem has been framed, you must choose the appropriate data sources. Obtaining high-quality data is more important than making an effort to enhance the AI model itself. Two categories of data exist:

  • Structured Data
    Data that is well-defined, contains patterns, and has searchable parameters is called structured data—for instance, names, addresses, dates of birth, and phone numbers.
  • Unstructured Data
    Unstructured data lacks consistency, uniformity, and patterns. It consists of emails, audio, pictures, infographics, and more. Before you can use the data to train the AI model, you must first clean it, process it, and store the cleaned data. Data cleaning or cleansing involves correcting errors and omissions to increase data quality.


3. Use Natural Language Processing

Natural language processing (NLP) is a key technology for creating more natural interactions between people and AI systems. NLP allows AI systems to understand and interpret human language, including spoken language, text, and even gestures. By using NLP, you can design an AI system that can respond to natural language queries, provide relevant information, and engage in conversation with the user.


4. Choosing an Algorithm

Selecting an algorithm that applies to the current task is crucial. Many models have been developed throughout the years by scientists and engineers that are suitable for diverse tasks, including speech recognition, image recognition, prediction, etc. In addition, you must decide whether your algorithm is best suited for categorical or numerical data and choose appropriately.


5. Training the Algorithms

Training the selected algorithm is essential to guarantee the model's accuracy. Therefore, the next obvious step in developing the AI system is algorithm training after choosing an algorithm. Maintaining accuracy within the chosen framework is crucial, even though there are no universal measures or limits for model accuracy. Training and retraining are key to creating a functioning AI system because it makes sense to retrain the algorithm if the target accuracy is not achieved.


6. Provide Feedback and Guidance

AI systems can be frustrating for users if they don't provide feedback or guidance. It's important to design an AI system that can provide feedback and guidance in a clear and concise way. This can be accomplished through visual cues, voice prompts, or text messages. By providing feedback and guidance, you can help the user understand how the system works and how to use it more effectively.


7. Model Deployment

After testing it with various datasets, you must use the business parameters to validate model performance. Examine whether the model's KPIs and business objectives are met. If the predetermined parameters are not met, think about altering the model or increasing the quantity and quality of the data.

Deploy the model onto the required infrastructure, such as the cloud, at the edge, or on-premises environment, once it satisfies all defined parameters.



Keep in mind that there is no beginning or end to designing with AI. You are developing live systems that you must manage, control, and evolve as they constantly share data. By following the steps mentioned in this article, you and your team will be well on your way to designing living AI systems. These tips will help you create an AI system that is more natural and intuitive to use, and that provides a better experience for the user.

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